Job Description

• Register and process check‑in for all arrivals.
• Handle guest check‑outs efficiently and professionally.
• Update guest information in the computer after a complete check‑in.
• Accountable for cashiering duties, foreign‑exchange transactions, night‑audit tasks and settlements upon guests’ departure.
• Handle walk‑in counter reservations at all times and process call‑in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guest complaints/requests and liaise with the concerned department to ensure immediate follow‑up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Cent...