Veterinary Receptionist

Location: Barton Veterinary Hospital, Canterbury

Contract: Permanent

Hours: 32 hours per week; 1 of every 5 Saturdays (8:00 a.m.–12:00 p.m.)

Role Overview

Provide exceptional client service and support the veterinary team by managing front‑desk operations, patient records, finances and client communication.

Responsibilities

• Handle incoming calls, schedule appointments and ensure efficient front‑desk workflow.
• Respond to client enquiries via phone, email and in‑person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms accurately.
• Dispense medications as required.
• Process payments and manage financial transactions accurately.
• Provide empathy and understanding to clients during distressing times while maintaining professionalism.
• Organise patients w...