East Bay BMW


Location: 4350 Rosewood Dr, Pleasanton, California 94588


Summary: Responsible for answering and directing incoming phone calls. Assists with filing, reconciling phone calls, keeping call logs updated, taking messages and communicating efficiently to staff, assist with other duties when needed.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities may include the following:

+ Answers incoming calls in a courteous and professional manner.

+ Takes accurate messages.

+ Directs calls to the appropriate department or person.

+ Greets customers as they enter the dealership showroom.

+ Directs customers to the appropriate department or person.

+ Maintains CSI at or above company standards.

+ Maintains an organized, clean and safe work area

+ Participates in required training