The Receptionist is responsible for ensuring that the stay of residents and guests is exceptional, guaranteeing that service quality exceeds their expectations.

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They will be part of the reception team, carrying out customer service and administrative tasks with the aim of contributing to occupancy, satisfaction, and retention.

Key Role Responsibilities

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• Support the creation of a memorable experience for residents and guests, exceeding expectations in every interaction.
  
• Deliver all aspects of customer service, anticipating needs and providing comprehensive, excellence‑oriented service.
  
• Provide proactive reception and customer service, ensuring all enquiries are handled promptly and efficiently.
  
• Answer phone calls and manage associated tasks, or redirect them to the appropriat...