Job Description Summary

The receptionist is responsible for ensuring that the stay of residents and guests is exceptional, guaranteeing that service quality exceeds their expectations.

They will be part of the reception team, carrying out customer service and administrative tasks with the aim of contributing to occupancy, satisfaction, and retention.

Key Role Responsibilities

• Support the creation of a memorable experience for residents and guests, exceeding expectations in every interaction.
• Deliver all aspects of customer service, anticipating needs and providing comprehensive, excellence‑oriented service.
• Provide proactive reception and customer service, ensuring all enquiries are handled promptly and efficiently.
• Answer phone calls and manage associated tasks, or redirect them to the appropriate team to ensure proper resolution.
• Assist with check‑in and check‑out processes, ensuring a smooth and professio...