Main Purpose The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors. To provide a concierge image of: Being helpful and approachable to our guests and internal staff To focus and to provide the very best in “guest service” Reception Areas must always be in a “clean and neat” environment
Key Responsibilities - Attend to phone calls and transferring them to the appropriate person or department.
- Taking messages and forwarding them to the appropriate person, if needed.
- Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service.
- Manage all mail and courier activities, including letterbox collection, distribution and documentation.
- Regular updates of the telephone directory.
- Knowledgeable in operating procedures for coffee machines, kitchen appliances and meetin...