Main Purpose

The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors.

To provide a concierge image of:

• Being helpful and approachable to our guests and internal staff
• To focus and to provide the very best in 'guest service'
• Reception Areas must always be in a 'clean and neat' environment

Key Responsibilities

• Attend to phone calls and transferring them to the appropriate person or department. Taking messages and forwarding them to the appropriate person, if needed
• Demonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional service
• Manage all mail and courier activities, including letterbox collection, distribution and documentation
• Regular updates of the telephone directory
• Knowl...