Job Description

Exceptional Hospitality Starts with You. As a Receptionist Trainee, you will assist with daily operations and guest services. You will be responsible for making a positive first impression on guests and performing the following tasks to the highest standards.

• Ensure accurate and efficient handling of front desk operations, including check‑in and check‑out procedures.
• Respond promptly to guest requests.
• Inform the Front Office manager and supervisor of any guest or departmental feedback.
• Demonstrate a high level of customer service at all times.
• Fully understand room categories, rate types, packages, promotions, and other products necessary for daily duties.
• Maximize room occupancy and use proactive sales techniques to promote the hotel’s services and facilities.
• Understand procedures regarding the acceptance of foreign currency, credit cards, and cash in accordance with the hotel’s...