To handle various requests from clients including achieving given targets. To analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution. To interact with clients to obtain additional credit information to support recovery activities. To monitor collections and provide updates. To identify problem accounts and provide regular updates to management or client when necessary. To negotiate payment programs with delinquent clients when necessary. To monitor violations of debt recovery policies, provide analysis, conclusion and recommendations, present findings to top management and suggest actions to be taken when appropriate. To interview, train & motivate staff based on their/company/client’s needs. To prepare other reports as requested by management. To perform other duties as requested by management from time to time. To comply with the company & department SOP/R&R, clients requirement and QMS-ISO 9001:2015 requirements.