KEY RESPONSIBILITIES/ACCOUNTABILITIES

Operational Management

• Drive continuous improvement in service offerings – sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating model
• Monitor quality of recruitment output to ensure SLA’s are met across all projects
• Ensure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholders
• Maintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity

Project Management

• Liaise with client/internal contact to develop understanding of key project criteria
• Manage assignment of team leaders and staff to projects according to resources and industry / functional expertise and capacity
• Allocate team member responsibilities/KPIs and assignments within the project
• Present all information to project team in la...