Organization & Reporting

• Organization: Global Services → Service Operations → IO/CEA
• Reports to: Services Operations IO/CEA
• Travel: 10–20% within zone scope

Key Responsibilities

• Lead Digital Ecosystem Deployment & Adoption (bFS, Digital Services, Tooling)
• Ensure successful deployment of the bFS digital ecosystem, CPQ and related tools for SRs, aligned with global roadmaps and business cases.
• Build, validate, and manage country deployment roadmaps, including pilots, roll‑out, adoption, and sustainability phases.
• Define project governance, required processes, tool configurations, data flows, and dependencies needed for successful deployment.
• Coordinate with Country operations to roll out training, promote adoption, and address deployment blockers.
• Monitor deployment KPIs and implement continuous action plans to maximize adoption and field productivity.
• Ide...