Responsibilities:

• Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams.
• Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc. Determines hiring to ensure adequate staffing.
• Recommends new work procedures with broader scope of impact.
• Deals with variable (occasionally complex) issues with substantial potential impact.
• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
• Has the ability to operate with a limit...