What you will do

As a Refund Manager, you will play a key role in ensuring that Global Blue's refund operations operate in full compliance with company guidelines, local regulations, and budget targets. You will be responsible for managing and developing the refund network across air, sea, and land, with a strong focus on Oslo Airport and the cruise segment, while supporting the transition towards fully digital refunding solutions.

Main responsibilities

• Leadership of the ORP team, ensuring appropriate staffing levels and shift patterns.


• Attracting, developing, and retaining high-quality employees.


• Building and maintaining strong relationships with airport management.


• Negotiating and maintaining optimal contract conditions.


• Driving and embracing digitalisation initiatives.


• Managing the current refunding network, ensuring high-quality agents, optima...