Position Overview
The Candidate Experience Director (CX Director) is responsible for overseeing all aspects of candidate sourcing, engagement, and training across a region. This role leads and manages the team comprising Area Recruiters, Lead Area Recruiters, CX Specialists, Lead CX Specialists, CX Managers, Region Training Managers, Area Training Managers, and all Trainers. The CX Director coordinates with regional SVPs, AGMs of operations, and safety leadership to ensure that processes are effective, efficient, and aligned with company goals. The CX Director owns the overall outputs, KPIs, and communications related to candidate onboarding, training, and experience.
**Major Responsibilities**
**1. Leadership and Oversight:**
+ Directly oversee the work and performance of Area Recruiters, Lead Area Recruiters, CX Specialists, Lead CX Specialists, CX Managers, Region Training Managers, Area Training Managers, and all Trainers in the region.
+ Provide strategic direction and...