Key Responsibilities

• Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice
• Maintain good resident‑landlord relations
• Provide direct escalation support for site teams regarding resident correspondence
• Ensure accurate and timely documentation and resolution of resident concerns

Office Administration

• Will be required to know basic coordination of office administration including ordering office supplies, organising and maintaining filing system, email, phone calls and walk‑in visitors
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner
• Draft collection notices
• Ensure terms of the lease agreements are met and administer damages/security deposits and charges
• Provide Building Managers with lists of leases coming up for renewal