Position Overview
Provide reactive and proactive technical support for customers including machine and process troubleshootingCoordinate hot issues with regional product support, customer operations and regional service managersAct as high-level technical resource for all of applications as well as sales, field service, product marketing and, of course, our customersDesign/conduct/directs complex experiments/field tests to ascertain hitherto unknown informationCoordinate and qualify customer trials, experiments, and JDP'sInterpret and communicate resultsPrepare detailed scientific reports and comprehensive proposalsPerform scientific or mathematical analysis and calculationsContribute ideas which improve our product or processesUnderstand and interpret business and technology trendsPublish technical papers, application notes, manuals and presents seminars to train othersPresent technical results and pr...