Role Overview

The Regional General Manager of Operations drives business profitability by maximizing sales, managing costs, and delivering an exceptional customer shopping experience. This role involves leading teams to uphold high retail standards and provide exemplary customer service across all stores, ensuring a brand-aligned experience that consistently meets our customer promise.

Key Responsibilities

Sales & Profitability Management

• Develop and execute strategic plans to achieve top‑line growth and bottom‑line profitability.
• Lead the retail agenda to drive commercial priorities, ensuring a long‑term business direction across markets while contributing valuable insights for business performance.
• Collaborate with the M&S Leadership team to shape the overall direction, business plans, transformation initiatives, and change agendas.

Retail Operations Leadership

• Lead the retail strate...