**Description**
**The opportunity**
**How you'll make an impact**
- Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region
- Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers
- Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities
- Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities
- Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations
- Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stak...