Lead end-to-end implementation of global freight forwarding solutions across air, ocean, road, and rail freight services
Coordinate cross‑functional teams (Operations, IT, Legal, and external stakeholders) to deliver integrated operational and system solutions
Gather and translate customer requirements into standardized SOPs/eSOPs to ensure accurate and zero‑defect implementation
Collaborate with IT teams on eSolutions development, including requirements gathering, SIT/UAT testing, issue resolution, deployment, and post‑go‑live support
Manage project timelines, resources, risks, and change requests to ensure successful delivery outcomes
Communicate project updates through regular reporting, reviews, and stakeholder meetings
Conduct training for internal and external stakeholders on operational systems and SOP compliance
Provide post‑implementation governance support to ensure operati...
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