Overview

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Responsibilities

Your day-to-day would look like:

• Lead the end-to-end management of large loss and complex property claims, ensuring accurate assessments, timely decisions, and exceptional customer outcomes.
• Coach, support, and develop a team of Property Assessors while overseeing day-to-day operations, quality standards, compliance, and performance.
• Partner with internal stakeholders and external suppliers to resolve escalations, improve claims delivery, reduc...