Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement. Job Responsibilities People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development. Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements. Operational Excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes. Compliance and Risk Management: Ensure that all team activities are in adherence to releva...