ROLE OVERVIEW
Regional Managers are responsible for the effective operation of multiple stores within a designated area. Regional Managers are accountable to achieve profit percentage, customer satisfaction, labour and sales targets and operational efficiencies and excellence, within the standard operating procedures and company policies and guidelines.
DUTIES
People Management
Manage the performance of branch managers through monthly reviews to ensure effective branch operations.
Provide clear guidance on implementing the Brand Standard Records (operational standards and processes).
Ensure succession plans are formulated and implemented in the region.
Work closely with the HR department and guide branch managers to ensure optimal branch staffing, according to prescribed HR processes and policies.
Drive a culture of performance management, reward and recognition and coaching and mentoring.
Drive teamwork by encouraging the sharing of best practices a...