**Description**

As the Regional Operations Leader for West and Midwest in Health & Benefits North America (H&BNA) you are responsible for executing operational priorities which support the strategic and profitable growth objectives for the business.

This includes supporting the delivery of outstanding client service, driving process improvement and change initiatives, supporting the adoption of technology and driving business-as-usual responsibilities around risk, compliance and governance.

The role reports to the Head of Business Operations H&B NA with matrix reporting to regional leaders.

**The Role**

**Implement operations strategy**

+ Work under the direction of the Head of Business Operations to implement an effective operating model that supports business objectives around the delivery of outstanding client service, client segmentation, increased use of data and technology and the delivery of innovative solutions
+ Work on ...