About the role

The role of the Quality Specialist is to be the primary point of investigation and response to customer feedback received across the full range of services delivered under the TRICARE benefit. These include, but are not limited to enrolments, provider selection, handling telephone calls, evacuations, issuing authorizations, and claims payments; the successful applicant will have demonstrated expertise in at least one of these areas. A broader knowledge or experience in quality improvement and root cause analysis is desired but not essential.

They will work alongside service delivery teams and will report to the Global Quality Manager. This role will support the team in achieving outstanding levels of customer satisfaction by conducting in depth forensic investigation and identifying the root cause of feedback related issue. A high quality of written responses is a requirement for this role.

The Quality Consultant will sup...