TRAINER, PHCC

Job Responsibilities

• Train new employees on our business and operations, which includes flight, hotel, trains, cars, et al
• Facilitate learning and development by making training plans, organizing training schedules, evaluating success by getting feedback from trainees/employees
• Develop training materials and deliver knowledge logically; update modules, as necessary
• Assess new employees' learning speed to competency, address issues that may arise during training, and provide suggestions on our business, as necessary

Job Qualifications

• Bachelor’s degree in Management, Comms, and/or any relevant field
• Excellent verbal and written English communication skills
• At least 2 years’ experience in customer care center training management; travel industry, preferred
• Project management experience or training experience in organizational behavior training, preferr...