Overview
Manages patient assignments and flow within clinic. Provides oversight of patient care to support patient and staff needs. Serves as a lead, clinical resource, role model, and extension of management to uphold institutional priorities, policies and practices. Assists in covering all regular and off shifts to include evenings, weekends, and holidays.
Responsibilities
* Assigns staff to patients per current clinic workload. Considers acuity, staff experience and competency, learning needs and patient acuity/complexity when considering assignments.
* Participates in performance management of staff members to include coaching, preparation of performance evaluations, and the performance management process. Initiates disciplinary action as appropriate.
* Addresses conflicts as they may arise. Assists/mediates to maintain smooth operations of the clinic.
* Performs service recovery to promote patient and employee retention.
* Facilitate orientation and training f...