Summary This position is being filled under a stream-lined hiring authority, Title 21 of the United States Code (21 US Code 379d-3a) as amended by the 21st Century Cures Act of 2016, section 3072 and the Consolidated Appropriations Act of 2023, Section 3624. The candidate selected for this position will serve under a career or career-conditional appointment and be paid under the provisions of this authority. This position is being recruited based on the Title 21, Pay Table 2, Band D (GS-14 equivalent). Responsibilities The Ombudsman acts as an independent mediator in disputes related to the regulated industry to resolve issues in a manner that is timely, fair, and impartial. Providing supervision during the ongoing assessment and audits of regulatory matters and quality solutions, such as identifying corrective action plan and/or establishing the appropriate standard operating procedures. Overseeing information-gathering, data collection, and fact-finding throughout multiple organizati...