Your New RoleAs a Regulatory Executive, you will play an integral role within the Regulations team, ensuringplaints, claims, and voluntary disclosures are investigated, managed, and resolved in line with regulatory requirements and internal policies. You will be responsible for protecting the organisation's reputation through fair customer oues, effectiveplaint handling, and proactive risk management.Key responsibilities will include:

Responding to voluntary disclosures received from third-party firms.

Investigating and resolvingplaints and claims from customers and third-party representatives.

Managing follow-upmunications and customer queries efficiently.

Ensuring allplaints are handled within regulatory deadlines and issuing holding responses where required.

Maintaining professional relationships with customers and third-party firms, including occasional outbound calls.

Managing caseloads effectively and escalating potential delays a...