Position Overview

We are seeking a proactive, customer-focused and experienced Relationship Management Team Lead to join our growing team.

In this role, you will lead the (Region) Relationship Management team to deliver strong customer retention, customer satisfaction, and revenue growth, while continuing to manage a portfolio of the region's largest and most strategic accounts. Operating as a player‑coach, you will balance direct customer ownership with responsibility for supporting, developing, and guiding the regional RM team.

The Team Lead is accountable for driving consistent Relationship Management standards and execution across the region, ensuring team members are equipped to deliver excellent customer outcomes while maintaining strong operational discipline and commercial performance.

You will work closely with Relationship Managers, customers, onboarding teams, and internal stakeholders to support customer success, resolve escalations, ...