Key Responsibilities:

• Provide customer support in German and English through phone, email, and chat for inquiries related to our products and services.
• Address and resolve customer issues , such as troubleshooting, account management, and general inquiries, ensuring high satisfaction.
• Assist customers in product navigation and handle requests such as order changes, cancellations, refunds, and other concerns.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide feedback on common customer issues to help improve service quality and processes.
• Maintain a customer-focused approach by delivering timely and accurate responses to all queries.

Requirements:

• Fluent German speaker with English proficiency (B2) .
• Previous experience in customer service is a plus.