A remote support and operations firm seeks a Customer Support & Operations Lead to oversee a 5-person team and enhance support processes. This role involves building workflows, automating tasks with AI, and leading a mission-critical support function for a two-sided marketplace. Ideal candidates will have 3+ years in customer support and team leadership, strong English communication skills, and a systems mindset. The position offers competitive USD compensation, 20 days PTO, and is fully remote aligned with U.S. business hours.
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