360Dialog, a fully remote, contract-based role, seeks an experienced support specialist to provide multilingual customer assistance across tickets, chat, email and meetings. You’ll diagnose WhatsApp API issues and collaborate with L2 teams while guiding partners through the WhatsApp Business ecosystem.

The ideal candidate has 3–4 years in support, a CS/related degree, and a drive to grow into a more challenging position. English fluency (C1+) and programming familiarity are a plus.