PLEASE READ BEFORE APPLYING
Location Requirement: This is a remote position, but you must be located in IL, WI, IN, or FL. Applicants outside these states are not eligible.
Job Title: Remote Pharmacy Customer Care Specialist
Job Description

+ Serve as the primary point of contact for home dialysis customers, providing professional, empathetic, and timely support.

+ Process customer orders via telephone accurately and efficiently while ensuring full compliance with pharmacy regulations.

+ Obtain and verify customer information, including prescription details, quantities, and product usage, to ensure safe and accurate order fulfillment.

+ Ensure all patient-related interactions comply with HIPAA regulations and protect patient confidentiality at all times.

+ Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.

+ Investigate and track product shipments ...