Collections Specialist (Remote – Midwest & East Coast Time Zones Preferred)Position Overview
We are seeking a highly motivated Collections Specialist to join our remote team. This role is best suited for candidates located in the Midwest or Eastern time zones, as business hours align with customer and operational needs within these regions.
This position is heavily focused on commercial collections, customer service, technology utilization, and performance-driven results. The ideal candidate will have a strong experience in collections, experience navigating ERP and CRM systems, and a proven ability to achieve key collection metrics such as Promise-to-Pay (PTP) conversions, reduction of aged receivables, collection effectiveness, and account resolution rates.
Success in this role requires a professional and customer-focused communication style, strong problem-solving abilities, and the ability to manage a high-volume workload in a fast-paced remote environment.
Key Responsi...