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Remote Customer Service Representative

Company

BorgWarner Inc.

Location

Undisclosed, United States

Posted

November 30, 2022

Position Overview

Key Responsibilities
  • * Address inbound customer questions and concerns arriving via phone and email
  • Own the entire interaction with that customer and provide total resolution for their needs
  • Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
  • Investigate and resolve customer inquiries related to their orders or shipments
  • Update systems and document all interactions with customers, associates, and partners
  • Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

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