The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This is a remote position. This role requires internet upload and download speeds of at least 80Mbps.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer phone calls, return phone calls


• Answer emails from clients, providers and internal referring offices


• Review previous history of the provider in MedCheck, Scheck and SalesCloud


• Consult with Supervisor or other departments to clarify answers to inquiries


• Contact provider to discuss findings at the appropriate level


• Maintain reports and spreadsheets as needed


• Additional duties as assigned