Join Insight Global as a fully remote Customer Support Analyst supporting BMO’s Customer Loyalty and Sales Enablement efforts. Your role is vital in enhancing customer experience while ensuring compliance with regulation.
In this remote role, you will play an essential role as part of a transformation initiative within BMO. By centralizing operations and executing experience strategies, you will utilize Customer Connect for tracking interactions and managing inquiries. This job requires solid communication skills for complex customer engagements and a commitment to compliance across retail banking services.
Key Responsibilities:
• Support AML process centralization for unified operations
• Execute sales enablement strategies across banking channels
• Manage customer interactions using Customer Connect
• Handle complex discussions with sensitivity and care
• Contribute to enhancing digital tools for customers
Requirements:
• Experience with BMO Customer Connec...