Lead customer engagement as a Remote ECS & SAP Client Delivery Manager, driving satisfaction and success across SAP's private cloud portfolio. Your expertise in RISE with SAP S/4HANA Cloud and Enterprise Cloud Services will transform client experiences.
As the primary contact for private cloud customers, you'll manage engagements, ensuring alignment and successful delivery. The role demands strong stakeholder management, operational oversight, and account management. Your focus will be on enhancing customer satisfaction and commercial performance while guiding clients through their cloud journeys.
Key Responsibilities:
• Manage customer engagements and service planning
• Oversee daily operations and support project delivery
• Handle commercial aspects and customer satisfaction queries
• Develop strong relationships and manage de-escalation processes
• Guide customers through onboarding and renewal phases
Requirements:
• Bachelor's degree in business or techno...