ShipHero is seeking a talented IT Support Technician 1 to join their fully remote team in Buenos Aires, Argentina. This role is essential for assisting users with IT Helpdesk issues via phone, email, or Slack, ensuring effective troubleshooting and communication.

The ideal candidate will have a BA/BS degree in Technology or Engineering, proficiency in troubleshooting software issues, and the ability to communicate effectively in both English and Spanish. Ideal skills include recognizing phishing attempts and prioritizing user needs.