ShipHero is seeking an IT Support Technician to provide first-contact assistance for IT issues via phone, email, and Slack. The job involves responding to user queries, diagnosing issues across various operating systems, and escalating complex problems to the appropriate teams.

This role offers a fully remote working environment, promising a great work-life balance along with dynamic challenges. Ideal candidates should have some experience in IT support, strong troubleshooting abilities, and knowledge of Windows, macOS, Linux, and iOS.