Key Responsibilities
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Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
Assist customers with product-related questions, technical support, and issue resolution.
Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
Collaborate with internal teams to address customer concerns and elevate issues as needed.
Maintain up-to-date knowledge of products, services, and industry trends.
Accurately document interactions and maintain customer records in the CRM system.
Strive to exceed customer expectations and deliver a superior service experience.
Qualifications & Skills
Language Skills: Native or fluent in Danish;
proficient in English (B2 or higher).
Previous experience in customer service, s...