Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order issues, and general inquiries.
• Resolve customer concerns and escalate more complex issues when necessary.
• Provide effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.

What We Are Looking For

• Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving skills and the ability to empathize with customers.
• Must be available to work remote frrom Braga to Coimbra

What We Offer

• Competitive salary and benefits.
• Private health insurance.
• Paid training and ongoing support.
• A friendly and...