Responsibilities

• Reviewing first-case notifications, alarms, trips, and performance deviations. 
• Performing remote diagnostics across BMS, EMS, SCADA, PCS/inverters, PPC, HVAC, fire systems, switchgear, and communications systems. 
• Supporting safe remote resets, restarts, return-to-service checks, and incident response. 
• Coordinating with field teams, OEMs, asset owners, contractors, and internal O&M teams. 
• Preparing technical reports, incident records, alarm summaries, and maintenance support information. 
• Supporting root cause analysis, warranty claims, availability reporting, and continuous improvement. 
• Maintaining alarm response guides, escalation procedures, and troubleshooting workflows. 

Requirements

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