Job Title

Remote Support Engineer (English -speaking) - Hybrid - High Tech Industry

Responsibilities

• Provide expert support on industrial 3D printers
• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Fie...