**Summary**We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs.As a Remote Support Engineer, you will join our Adoption team to provide ongoing support for our products and customers based on the west coast.Occasionally, you will be required to visit our headquarters in Carson, CA.
**Role & Responsibilities**As a Remote Support Engineer, you will be responsible for investigating, triaging, and troubleshooting complex issues affecting our customers along with collecting customer requirements & feedback, working with internal engineering teams to improve the product, and identifying new opportunities within the customer account.
- Own the evening shift from 5pm - 2am PT, Sunday - Friday and maintain flexible working hours that match the manufacturing production hours of customers- Work with the product and engineering teams to improve both the customer experience as well as the...