THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding


• inquiries, problem resolutions, etc.


• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain


• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad


• hoc issues that arise


• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders


• Assist with customer and item data setup


• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).


• Work with the S&OP Manager on identifying orders at risk for “c...