Lean Tech is seeking a Mid-level Helpdesk Support Specialist to serve as the first point of contact for end users, delivering timely IT assistance via phone, email, or Teams. You will diagnose issues, guide users through solutions, and escalate complex problems to appropriate teams.

The role emphasizes Windows troubleshooting, hybrid AD tasks, and Microsoft 365 support, with a remote-first setup for Colombia. On-call rotations may apply to after-hours coverage.