**About Essentiel Outsourcing**
With over 20 years of experience in Customer Experience, Essentiel Outsourcing is a people-focused company specialized in contact center services. We work closely with our teams and clients to deliver tailored, high-quality customer solutions.
Guided by strong values such as trust, respect, accountability and communication, we believe our people are our greatest asset and foster a supportive, collaborative and customer-first work environment.
**Objectives & Responsibilities**
- Identify customer needs and provide accurate solutions to ensure high customer satisfaction.
- Answer questions related to products, pricing and availability, highlighting the value of the product portfolio.
- Build strong, professional relationships with customers to deliver an excellent customer experience.
- Manage enquiries related to quotations, orders, complaints, returns and warranties.
- Follow company procedures and contribute to continuous process...