Job Description
An employer is looking for a Workforce Training Program Manager to lead day-to-day activation of the client’s global Service Standards and Tastemakers strategy. This role will coordinate stakeholders, manage program governance, drive market readiness, and ensure successful execution of the global hospitality roadmap from pilot learning through 2027 launch and adoption.Key responsibilites will include:
Hospitality Program Leadership
• Manage the end-to-end global Service Standards and Tastemakers roadmap.
• Coordinate activities across XM, Operations, Training, Marketing, Communications, Insights, and market teams.
• Maintain key milestones, deliverables, risks, dependencies, and decision logs.
• Support leadership alignment and governance routines.
Market Activation & Readiness
• Partner with pilot markets to gather learnings, identify best practices, and support readiness planning.
• Coordinate market launch preparation, localization planning...