Description
Our client is in need of a Renewal Coordinator to support customer retention efforts and guide clients through the contract renewal cycle. This position is focused on proactive outreach, timely follow-up, and responsive service for customers reviewing upcoming agreements. The ideal candidate is organized, comfortable managing communication across email and web-based tools, and able to help customers navigate questions related to renewals, account updates, and agreement terms.


Responsibilities:

• Reach out to existing customers to evaluate upcoming renewal opportunities and encourage timely decisions on service agreements.

• Track renewal documents that have been issued and follow up with customers regarding approval status, outstanding responses, or declined terms.

• Respond to questions related to expiring contracts, account details, and renewal timelines with a strong customer-focused approach.

• Support updates to pr...